Please Note: last day to place Christmas orders is on the 26th of November 2020

Help & FAQ’s

HELP CENTER

PLACING AN ORDER

As almost all of our products are made to order, most of the products for sale on Schönn can be customised to your preferred size, colour, material choice or any other options you prefer.

For a quote, please contact us on info@schonn.co.za with full details including sizes, colours, materials and example images of the product you wish to have made.

Or

Fill in our custom enquiry form HERE.

If you are an interior designer, architect and/ or property developer, or interested in selling Schönn products we will be glad to get in touch with you through our business developer via Franco@schonn.co.za or 0663009524.

We accept payment via PayFast. We facilitate payment by credit cards, cheque cards, Instant EFT (via Internet Banking), mobicred, Masterpass, SCode and debit cards.

All payments are done via a secure third-party payment gateway. Schönn does not have any access to your card information.

The majority of the products are made to order. You can customise our size, colour, material and any other options via info@schonn.co.za or directly on our website here.

Please note that any modifications can have an influence on the price of the item.

Since we make a lot of customised pieces and items upon purchase, we do not have a showroom. Please email us at info@schonn.co.za and we will gladly send you our portfolio

90% of our products are handmade to order. We do not keep a certain amount of stock since we allow for the stock to be customised.

SHIPPING STATUS

All shipping rates (with the exception of some larger furniture items) are calculated at the final stage of the checkout process.

Please add all your items to your cart and proceed to checkout to enter your shipping address and see your final shipping charge.

Always check your spam mail for an email from Schönn in order to see if you have received a shipping notification. Always remember that because our products are made to order, they will dispatch on different days. It take about 2-working days for the courier to collect, dispatch and deliver your orders.

It is solely the buyer’s responsibility to ensure that there will be someone to accept your order. Schönn will not be held responsible for the failure of delivery due to the courier not getting hold of the buyer or incorrect shipping details.

Due to the nature of a courier company, it is not possible to schedule a certain time for the product to be delivered. They have many other parcels from many other companies and they are in control of their deliveries.

Due to the nature of a standard delivery service for furniture, Schönn will only be able to provide delivery to the ground floor. No special delivery options or hoisting (i.e. elevator or staircase carrying) is optional.

Yes! Even though we make use of a trustworthy 3rd party courier company, Schönn does offer a self-collect service. Please note that this does not in any way change the date of when the product will be ready. Some items might take longer than others. Our address: 141 Cresswell Road, Weavind Park, Pretoria.

MY ORDER STATUS

We are not able to cancel or modify your orders after the payment has been made.

However, you can change your address before you receive your shipping notification.

Due to the fact that each product is individually handmade, our lead time is 3 weeks depending on the specific item.

We make sure that we produce items that are of the highest quality and therefore to ensure the highest quality, we do not rush any orders.

You may receive multiple deliveries as the items are made to order.

Since we take some time to manufacture in order to achieve the highest quality.

It is not always possible to manufacture and dispatch all orders in the lead time given, sometimes we need to take some extra time in order to make your order of the best quality.

Please however contact us via info@schonn.co.za if the delivery date has been exceeded.

Please log into your account in order to see your order status.

RETURNS & EXCHANGES

  1. Complete the online return request form on our home page at the bottom or go HERE
  2. We review your return request to confirm that your return is valid and you receive an email to make return shipping payment.
  3. Upon receipt of your return shipping fee, we arrange for courier collection.
  4. We physically inspect the item to confirm that it is in accordance to your initial return reason. (i.e. defective OR in good condition and just not your cup of tea).
  5. Upon final approval of return, you are notified via email and we will either refund you to your original method used for payment, or we will ship your exchanged product (depending on your initial request).
  6. If being refunded, you will receive another notification upon refund to be refunded to your original method of payment and can expect to see the refund reflecting in your account within 7 – 10 working days of processing dependent on whom you bank with. (It’s normally much faster than this!).
    *Please note that if an item reaches us and is not in the original condition or as specified in your initial return request you may not be eligible for a refund or exchange and will be charged another shipping fee to get the original item back to you.

*Please note that if exchanging a product, you will be charged the normal shipping fee to get the exchanged item delivered to you.

All shipping rates (with the exception of some larger furniture items) are calculated at the final stage of the checkout process.

Please add all your items to your cart and proceed to checkout to enter your shipping address and see your final shipping charge.

Don’t see a shipping rate?  Make sure you’ve entered your shipping address and click “Continue to shipping method” to see the final shipping charge.

If you customise your orders, we will not be able to refund them because they do not fall part of our standard stock range.

REFER A FRIEND

& SAVE

10%

ON YOUR
nEXT ORDER

When your friend purchases using your referral code, you’ll receive a 10% off coupon